Returns & Refunds Policy
Important Notice
All returns must be processed at the pickup location where the recipient collected their order. CrossRem partners with local stores to provide convenient pickup and return services.
Return Policy
Return Window
Items may be returned within 7 days of pickup at the designated location.
Return Location
Returns must be processed at the same pickup location where the recipient collected their order. Our partner stores will handle the return process.
Eligible Items
- • Items in original packaging
- • Unopened and unused products
- • Items with original receipt or order confirmation
- • Non-perishable goods only
Non-Returnable Items
- • Perishable items (food, beverages)
- • Personal care items
- • Gift cards
- • Items damaged by recipient
Refund Information
Processing Time
Refunds are processed within 3-5 business days after the return is approved at the pickup location.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement.
Partial Refunds
If only some items from an order are returned, a partial refund will be issued for those specific items only.
Service Fees
A small processing fee may apply to cover the cost of handling returns at our partner locations. This helps us maintain our network of pickup points.
How to Return an Item
1. Visit Pickup Location
Return to the same store where the recipient picked up the order.
2. Bring Required Items
Bring the item, receipt, and valid ID to process the return.
3. Get Refund
Receive confirmation and expect your refund within 3-5 business days.
Need Help with Returns?
Our customer service team is here to help with any questions about returns or refunds.
Why Our Return Policy Works
Convenient Locations
Return items at the same trusted local store where they were picked up.
Fast Processing
Quick refund processing through our established partner network.
Quality Assurance
Our partners ensure returned items meet quality standards.
Cost Effective
Lower overhead costs allow us to offer competitive prices.